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Certified Agile Process Owner Rated 4.0/5 based on 21 customer reviews

Certified Agile Process Owner Training

Get Agile certified and learn how to implement Agile and Lean principles and practices more effectively.

  • 16 hours of Instructor-led training
  • Basic to Advanced level
  • Learn by doing

Modes of Delivery

Key Features

16 hours of Instructor-led interactive course on Certified Agile Process Owner (CAPO)
Interactive hands-on training
Understand a process owner’s responsibilities & the education needed to oversee the design
Enhances the understanding of ITSM and Agile Lean environments
Grasp the ability to manage processes that will benefit stakeholders and organization
Our CAPO experts will help students in implementing the techniques for future projects


Process Owners are an important part of Agile projects, ensuring accurate management of processes in the ITSM context. Zeolearn institute’s Certified Agile Process Owner training aims to provide participants with an understanding of a process owner’s responsibilities and the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management more effectively and efficiently.

Each module in the Certified Agile Process Owner course is taught in a hands on and experiential manner to help you gain mastery of the core fundamentals of process owner responsibilities. You will learn how to be accountable of a process and ensure that it delivers the expected value to stakeholders. Enrol now and get the Certified Agile Process Owner certification issued by Zeolearn on successful completion of the course.

Here is what you will learn!

  • The importance of the role of a Process Owner and responsibilities of this role
  • How to use Agile and Lean principles to streamline processes so that they align to overall business goals
  • How to manage process requirements and oversee the entire Process, Design and Improvement Life cycle
  • How to better adapt ITSM processes to work in an Agile and Lean environment

Is this course right for you?

This course is apt for process owners, process managers, and consultants and professionals responsible for managing process-related requirements.


Participants are expected to have:

  • Familiarity with Scrum
  • Familiarity with IT and IT Services
  • It is required that study the Agile Service Management Guide



  • Basic Agile and Agile Service Management concepts
  • Process owner role and responsibilities
  • Managing and prioritising a process backlog
  • Creating and utilising user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement activities
  • Managing organisational change activities
  • Monitoring and measuring process performance
  • Conducting process reviews and identifying improvements

Frequently Asked Questions

A CAPO training benefits both the individual and the organization. The individual undergoing the training is assured of good career prospects with improved skills and the ability to effectively manage and guide processes ensuring organizational and stakeholder satisfaction. Trained process owners will be able to adapt IT Service Management processes to work in a more Agile and LEAN environment. Organization benefits include more efficient and effective processes and creation of agile environments that foster creativity and growth.

Zeolearn Academy realizes the value of a CAPO training and hence brings a fully experiential training that will help you gain these skills. Each module is taught in a hands on and experiential manner to help you gain mastery in the core fundamentals. Enrol today and get started on a bright career as a process owner.

  • Proficiency in Process Owner responsibilities
  • Agile and Lean skills
  • Ability to manage processes that will benefit stakeholders and organization
  • Ability to liaise with other process owners and managers
  • Ability to oversee the design, re-engineering and improvement of ITSM processes

Zeolearn brings you mentor driven courses that not only helps professionals gain theoretical expertise but also the practical experience in a wide variety of courses including courses on Management, such as Agile and Scrum and Business Case Writing, which are very popular. The fact that our workshops are mentor driven gives us an edge over other training institutes since you can learn from industry experts about the application and challenges of upcoming technologies. We have so far trained thousands of professionals with the skills needed to land lucrative jobs and you could be next!

You will receive a Zeolearn issued CAPO certification in the form of a course completion certificate.

Classes are held on weekdays and weekends. You can check available schedules and choose the batch timings which are convenient for you.

You may be required to put in 10 to 12 hours of effort every week, including the classroom sessions/live class, self study and assignments.

We offer classes in classroom and online format. While classroom sessions are held in specific venues in your city, for online sessions all you need is a Windows computer with good internet connection and you can access the class anywhere, at anytime. A headset with microphone is also recommended.

You may also attend these classes from your smart phone or tablet.

Don’t worry, you can always access your class recording or opt to attend the missed session again in any other live batch.

This course is apt for process owners, process managers, and consultants and professionals responsible for managing process-related requirements.

One must have:

  • Operating system such as Mac OS X, Windows or Linux (Mac needed to package iOS apps)
  • 4 GB RAM
  • Dual Core CPU

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