CSM® Training & Certification

Become a sought-after Scrum Master, with activities and real-world simulations

  • Course conducted by globally renowned Certified Scrum Trainers (CSTs)
  • 16 hours of live and interactive instructor-led training
  • 16 PDUs and 16 SEUs in just 2 days
  • Case studies, activities, role plays, real-world simulations and more
  • Immersive hands-on learning for building high-performance teams


The role of a Scrum Master is crucial for any team that wishes to embrace Scrum and reap its benefits. 85% of survey respondents on the latest State of Scrum report by the Scrum Alliance have taken up Scrum Master certification. Listed among the top ten most promising jobs (LinkedIn), the Scrum Master role is in great demand.  

With a high rate of adoption (58 percent) across industries, Scrum is used by big names, like IBM, ANZ, Google, Spotify, Ernst and Young, Dell, Siemens, Target, Honeywell and GE Healthcare. Build your Scrum Master skills and widen your career opportunities. According to a survey by the State of Scrum report, 85% of Scrum users are benefiting from Scrum and intend to continue using it as they believe it improves the quality of their work life. A CSM® certification is a formal, industry-accepted way to acquire all the skills that are needed to become a successful Scrum master. 


The Certified ScrumMaster® certification delivers many benefits for you as a Scrum Master and your organization.

    • Demonstrate to employers that you’re committed to professional excellence. 
    • Show that you’re up to date with the latest in Scrum. 
    • Validate your Scrum Master skills and show that you’re serious about honing them further. 
    • Achieve a high level of precision in executing Scrum. 
    • Positively contribute to the creation of a healthy work culture. 
    • Build a high-performing team and improve collaboration. 
    • Command a higher salary than your non-certified peers. 
    • Accelerate your career and become a leader in Scrum. 
    • As the mentor and facilitator, the Scrum Master guides team members on the Agile Development Path.  
    • The Scrum Master develops a culture that serves a great purpose for the Scrum Team. 
    • The Scrum Master responds to backlogs or blockages quickly during the Product Development Process. 
    • Product delivery and quality assurance coupled with the product being delivered within time plays a prime role in end-user satisfaction. 
    • The outcomes of a collaborative workflow play a big part in delivering Agile projects successfully. 
    • The Scrum Master plays a key role in bringing about change, helping other members to adapt to changes quickly.  
    • As the Servant leader, the Scrum Master’s main goal is to serve and uplift team members towards continuous growth of the organization.



    Meet industry experts to enhance your knowledge with in-class activities and simulation sessions.


    Grow your knowledge with accredited CSTs having years of experience as active Scrum practitioners.


    Gain access to an active community of Scrum professionals to grow your practical knowledge of Scrum.


    Listen to the practitioners and learn directly about implementing Scrum principles in real projects.


    Grab the opportunity to access the latest Scrum resources including tutorials, case studies, and more prepared by the industry experts.


    Keep up with the latest industry updates through continuous support in the form of monthly webinars, e-books, and conferences.

    Step-by-step process to become a CSM

    CSM certification process

    • Step1: Get trained by Certified Scrum Trainers (CSTs) in a two-day program

    • Step 2: Take the CSM® Exam and score at least 74% 

    • Step 3: Accept the license agreement and become a Certified Scrum Master 

    What you will learn

    Prerequisites to attend CSM course

    There are no specific prerequisites to take up the CSM course. However, prior basic knowledge of Scrum in a real-world context would be beneficial. Our course, Agile and Scrum Foundation, serves as a good primer. 

    Who Should Attend


    Zeolearn is on a mission to help organizations transform their workforce and prepare for the future of work. We aim to enable our clients to build self-organizing and high-performing teams through world-class workshops, while building in-house leadership, talent, culture, and sustainable multiple practices and capabilities with the help of our Training, Coaching and Consulting engagements. 

    • With a global presence in over 60 countries, we deliver training services globally. 
    • Our Consultants, Trainers and Coaches have experience across multiple domains: BFSI, Telecom, Retail, Automobiles, E-Commerce and more. 
    • One-stop Learning Partner providing with a wide range of Course offerings (over 250+). 
    • Support complete Digital Talent Transformation and helping organizations create Future Ready Technology Talent. 
    • For ease of reach and coordination, we have multi-lingual trainers with the nearest shore local base locations. 
    • Providing complete Learning Eco-system with pre and post Course preparation and support materials, E-learnings, video archive, question banks, and many other learning aids. 
    • Multi-modal delivery system – Classroom, Live Virtual Classroom (LVC), E-learning’s, Customized Blended Learning, In-house LMS, etc. 
    • Organizations can go beyond training and certification for complete transformation with the help of our Consulting, Coaching and Staffing services. 
    • 500+ Clients
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    Talk to scrum expert

    Scrum Alliance Career Path To Become A Great Scrum Master


    Form groups and illustrate the 12 principles and 4 values described in the Agile Manifesto pictorially.
    What you will learn 
    • The 12 principles and 4 values listed in the Agile Manifesto 
    • “Responding to change” in Agile vs “Following a plan” 
    • How the Scrum values (courage, focus, commitment, respect, openness) relate to the Scrum artifacts, events, and roles. 
    • The three pillars in Scrum ― Transparency, Inspection, Adaptation. 
    • The differences between framework and methodology and understand why Scrum is called a framework. 
    • How to develop an Agile mindset. 
    • Differences between Agile and Scrum and why these two terms mustn’t be used interchangeably. 
    Topics covered 
    • Agile Manifesto 
    • 12 Principles 
    • 4 values 
    • Scrum Foundations (5 Scrum Values) 

    Play a simulation game called “candy catch” in three iterations. The Scrum Master and Product Owner -  chosen by group members - will coordinate and help the team achieve the highest target within the shortest time. 

    What you will learn 

    • How to conduct a retrospective to list 3 techniques to improve performance and turnaround time. 
    • The roles and responsibilities of a Scrum Master and a Product Owner. 
    • The differences between a Scrum Master and a Product Owner and why these two roles should not overlap. 
    • How a product owner acts as a bridge between the development team and the stakeholders. 
    • Why A Scrum Master is not an active participant but a facilitator in Scrum events and ceremonies. 
    • Demerits of having a development team of less than 3 members or greater than 10 members. 

    Topics covered 

    • Scrum Master roles and challenges 
    • Product Owner roles and responsibilities 
    • Development team roles and responsibilities 

    Play the Scrum Paper Plane game and learn how the 5 Scrum ceremonies work. There will be 3 sprints, each lasting 15 minutes. Prepare user stories that cover the features and functionalities along with acceptance criteria. 

    What you will learn 

    • The “why” and “how” of sprint planning, daily scrum, sprint review, and retrospective. 
    • Why the scope and duration of a sprint are fixed. 
    • 3 Ways to avoid sprint backlog spill over. 
    • What are sprint goals; discuss 5 benefits of having a sprint goal. 
    • How the Scrum Master and the Product Owner should coordinate with the team; list 5 points to improve such communications. 
    • 3 damaging impacts of sprint cancellation and how to avoid it. 
    • 10 sprint anti-patterns (E.g., sprint cancellation, variable sprint length) and how this impacts delivery and turnaround time. 

    Topics covered 

    • Sprint planning 
    • Daily Scrum 
    • Sprint Review 
    • Sprint Retrospective 

    Understand how scrum works and experience it in a real-world simulation game called “Crime Teller”. The activity will be divided into 3 sprints. Participants will actively employ Product backlog refinement among other scrum artifacts to solve a given “crime” story. 

    What you will learn 

    • Five salient features of a well-formed product backlog (E.g. estimated, prioritized). 
    • Two responsibilities of the Product Owner, Scrum Master, and the Development team in creating and maintaining a product backlog. 
    • The objective of having a product backlog and best approaches to product backlog refinement. 
    • The ideal time and capacity to be dedicated to product backlog refinement. 
    • Three activities (E.g. budget and timeline, release schedule) that take place during a sprint review. 
    • Five sprint review anti-patterns (E.g. delayed   acceptance) and their negative impacts 

    Topics covered 

    • Product Backlog 
    • Sprint Backlog 
    • Product Increment 

    Discover the Scrum lifecycle by playing the “coin game”. Link ceremonies to create effective sprint goals. In this module, you will focus on the common challenges in sprint execution and enable team members to improvise. 

    What you will learn 

    • The difference between resolution meetings and daily standups. 
    • The benefits of collaborations with product owners. 
    • Three demerits of over collaboration of the product owners. 
    • Three ways to break the barriers and collaborate 
    • Creation of sprint burndown chart 
    • Three approaches to increase efficiency in the team 

    Topics covered 

    • Sprint Execution Planning 
    • Flow management 
    • Resolution meetings 
    • Communication (Taskboard, Sprint burndown chart using story points, hours effort) 

    The “Marshmallow Tower” game is an exciting game to learn more about daily scrum and sprint retrospective in real scrum projects. The tallest tower built with the minimum raw materials and in the shortest time frame will win. Acceptance criteria will be defined by the instructor. 

    What you will learn 

    • The importance of 15-minute timebox for daily scrum meetings. 
    • Three differences between traditional meetings and daily stand-ups. 
    • Two roles played by the Scrum Master, Product Owner, and the Development team in daily scrum. 
    • Three critical questions pertaining to the daily scrum agenda. 
    • Two responsibilities of the Scrum Master, Product Owner, and the Development team during the sprint retrospective. 

    Topics covered 

    • Activities in daily scrum 
    • Activities in sprint retrospective 

    Explore the Definition of Done (DoD) and Acceptance Criteria with the “Crazy Juggler” game. You will need to pass a fixed number of balls to non-adjacent team members within a certain time frame and collect them in a paper bag once marked as “done”. 

    What you will learn 

    • Definition of Done at three levels ― user story (e.g. writing code), sprint, and release (e.g. preparing release notes). 
    • Three benefits of Definition of Done and explain why it can evolve over a certain period of time. 
    • Preparing a checklist (with a minimum of 7 entries) of an ideal DoD. 
    • Three risks associated with an ill-formed DoD. 
    • Five characteristics of good acceptance criteria. 
    • Who all should be involved in drafting the acceptance criteria. 
    • Three negative impacts of not following the acceptance criteria. 

    Topics covered 

    • Definition of Done for a feature (user story or product backlog item) 
    • Definition of Done for a sprint 
    • Definition of Done for a release 
    • Definition of Done vs. Acceptance criteria 
    • Done vs. Done-Done. 

    Explore the Definition of Ready with our Lego blocks game. Attendees will be asked to build a city out of Lego building blocks. The “definition of ready” checklist for the final deliverable will be determined by the instructor. 

    What you will learn 

    • Creating an ultimate checklist of Definition of Done. 
    • Three negative impacts of an ill-formed Definition of Done. 
    • Identifying benefits of a shared Definition of Done for multiple teams working on the same product backlog. 
    • Ways to improve Definition of Done. 
    • Differences between “done” and “done done”. 

    Topics covered 

    • Definition of Ready for user story 
    • Definition of Ready for sprint 

    Explore self-organization with the game, “Human Knots”. Form teams of 5-6, where team members who untie themselves first win. The time frame for this activity will be decided by your instructor. Each team will have a Scrum Master and Product Owner chosen by group members. 

    What you will learn 

    • The steps involved in release planning. 
    • Three benefits of a well-organized release planning. 
    • Three outputs of release planning. 

    Topics covered 

    • Definition of release planning 
    • Who takes part in release planning? 
    • Steps in Release planning 
    • Output of Release Planning 

    Learn the concept of the Sprint Burndown Chart by playing the ball point game. There will be 5 iterations and the number of points expected at the end of the release will be communicated to the team. 

    What you will learn 

    • What is a sprint burndown chart. 
    • Three primary reasons to use a burndown chart. 
    • How to create and calculate a burndown chart. 
    • How to adjust upcoming sprints based on the burndown. 
    • Three critical information obtained from a burndown chart. 
    • Five merits and two demerits of using a burndown chart. 
    • Five common errors that lead to misleading information in burndown charts. 

    Topics covered 

    • Definition 
    • Why and when to use a sprint burndown chart 
    • Information obtained from sprint burndown chart 

    Understand the in-depth concepts of release burn-up charts and why Scrum teams use them in the ball point game. Once the sprint is completed, the team will put a mark on the release burn-up as to how many points are completed. 

    What you will learn

    • The importance of having a release goal (based on historical data and agreement). 
    • The importance of release burn-up in understanding the current status. 
    • Two differences between burndown and burn-up charts. 
    • How to adjust release planning (if needed) based on the burn down. 
    • Advantage of a burnup chart over a burndown chart.   

    Topics covered

    • Definition 
    • Features 
    • How to create a release burn-up chart (steps) 

    Topics covered 

    • What is product planning 
    • What is product vision 
    • How to create a product backlog 
    • Product Roadmap  
    • Minimum Releasable features (or) Minimum Marketable Features  
    • Minimum Viable Products 

    Play the Lego Building Blocks game and learn more about User stories. Participants will be asked to write user stories for every activity involved. The game will entail 3 iterations and attendees will prepare user stories that will cover the features and functionalities along with acceptance criteria.  

    What you will learn  

    • User stories and understand the importance of user stories in real-time projects. 
    • The three Cs in user stories. 
    • The importance of acceptance criteria and list 3 scenarios that might arise when the acceptance criteria are not met. 

    Topics covered

    • What are user stories? 
    • Structure/format of user stories 
    • INVEST criteria 

    Learn more about the “what” and “how” of Agile estimation with our in-class Agile board game “Scrumble”. In an interactive setting, this game will let you analyze the common challenges faced by Scrum team members during implementing different estimation techniques in Agile. 

    What you will learn  

    • At the end of this activity, you will be able to- 
    • List and demonstrate 5 benefits of Agile estimation. 
    • Understand the 7 popular Agile estimation techniques and decide which one is the best for your project. 
    • Discuss 3 benefits of Relative Estimation and Planning Poker. 
    • List and explain 3 common mistakes made while using Relative Estimation and their negative impacts. 
    • Discuss in detail the 5 critical steps in Planning Poker.  

    Topics covered 

    • Definition 
    • Benefits of Agile Estimation 
    • Agile estimation techniques 

    Learn in depth about the planning poker estimation technique. Play our popular poker card estimation game and dive deep into the technique. Team members/estimators privately select one card and the value on each card would represent the story point. Once all cards are revealed, the values need to be discussed. 

    What you will learn  

    • Five benefits of planning poker estimation technique. 
    • The best sequence for the values (story points) on cards for your real-time projects. 
    • Five critical steps in Planning Poker.  
    • Three points to heed for employing planning poker for distributed teams. 

    Topics covered 

    • Definition 
    • Benefits 
    • Participants 
    • How to play planning poker 
    • Planning Poker rules 

    Meet your instructors


    Certified Trainer


    Suresh Konduru


    Zeolearn Support on your CSM journey

    A Certified Scrum Master® (CSM) has been taught by a Certified Scrum Trainer (CST) the Scrum terminology, practices, and principles that will enable him or her to act as a Scrum Master® or Scrum team member. This credential is a first step on the Agile path. To become a true, practicing Scrum professional requires enough experience and continuing education. CSM training will help participants get the background knowledge and skills to be a valuable part of an Agile team. They can also demonstrate to employers their commitment to moving ahead in their agile career and will get higher salaries than their non-certified counterparts.

    On completing the course, you will get:

    • Understanding of the Scrum framework through practical, project-proven practices
    • Tips and tricks from our experienced CSTs’ years of using Scrum in a wide variety of environments
    • Access to local user groups, online social networks, and additional resources that are only available to Scrum Alliance members
    • Profile page on the Scrum Alliance website and access to a specially designed logo to highlight your credentials
    • You will earn 16 PDUs and 16 SEUs on completing the course
    • Course Fee includes Scrum Alliance Certification Examination Fee
    • Scrum Alliance approved course material
    • Course delivered by experienced Certified Scrum Trainers CSTs
    • Practical experience working with Scrum tools and activities
    • 2-year membership with Scrum Alliance
    Zeolearn brings you mentor-driven courses that not only helps professionals gain theoretical expertise but also the practical experience in a wide variety of courses. The fact that our workshops are mentor-driven gives us an edge over other training institutes since you can learn from industry experts about the application and challenges of upcoming technologies. We have so far trained thousands of professionals with the skills needed to land lucrative jobs and you could be next!
    The test consists of a combination of multiple-choice and true/false questions. It will take approximately 60 minutes to complete it. You’ll be required to demonstrate your understanding of key Scrum elements, including General Scrum knowledge, Scrum roles, Scrum meetings, and Scrum artifacts. The CSM test has a passing score of 74% which comprises of 50 MCQs. You will have two attempts within 90 days after you receive your welcome email to pass the test at no cost.

    It is advisable that before attending the course, you should familiarise yourself with the resources available on the Scrum Alliance website. These Scrum resources will help you embrace the Scrum principles and practices and lead to greater success in the CSM exam.            

    No, the CSM test is not intended as a substitute for formal training.

    Through this membership, you can join local user groups, online social networks, gain access to deep discounts on gatherings, and additional member-only resources. In addition, CSMs can use a specially designed logo to highlight their credentials.

    After completing your CSM course, you will receive an email from the Scrum Alliance that includes a link to create your login credentials. After receiving your membership email, you have 90 days to take and complete the test.

    You may be required to put in 10 to 12 hours of effort every week, including the classroom sessions/live class, self-study and assignments.

    Our CSM Training and Certification is ideal for:

    • Project Managers
    • Developers
    • Product Owners
    • Managers-Software development
    • Architects-Software development
    • Product Managers
    • Software Developers
    • Software Coders
    • Software Testers
    • Team Leads or Team Members who are interested in learning more about Scrum and leading Agile projects

    More Details on CSM Certification and Training

    Certified Scrum Master®

    Certified ScrumMaster® (CSM®) is a globally recognized Scrum certification provided by Scrum Alliance. This entry-level certification is designed for professionals who want to master the Scrum framework and take on Scrum Master roles in organizations.  The CSM credential proves that you are an expert in Scrum practices and can successfully lead projects through your servant leader, collaborative, organizational, and communication skills.

    Here are the steps you can follow to become a CSM:

    • Get familiar with Scrum concepts.  CSM course is a basic level course and can be taken by anyone.
    • Attend the 2 day/16-hour CSM certification workshop conducted by a Certified Scrum Trainer.
    • Attempt the CSM® certification exam. Take the 1-hour online CSM test comprising of 50 MCQs.   
    • Pass the test with a minimum score of 74% (at least 37 of 50 questions should be correct) and get yourself CSM® certified!  

    Yes, very much so! Here’s why:

    • Worldwide Agile and Scrum adoption: As more and more organizations go Agile, they are on the lookout for able professionals who can lead their Scrum teams to success. That puts Certified Scrum Masters on the top of their hiring list.
    • Applicable across industries: Scrum can lend itself to any industry including automobile, insurance, health, government and more. Scrum Masters are much sought after as they are known to be capable professionals who can help market products faster and support ROI.
    • Trending job-role: LinkedIn’s Most Promising Jobs report states that job openings for Scrum masters grew 104 percent year-over-year since 2016, with a career advancement score of 8 out of 10.
    • High salaries: Certified ScrumMasters continue to earn high salaries as the demand for their role increases. 

    Scrum is here to stay! In fact, it is the software development framework preferred by 83% companies.

    These companies are looking for Scrum leaders who have the vision and passion to lead Scrum projects. The Certified ScrumMaster credential is a validation of your Scrum expertise and a reflection of your skills as a leader who can lead agile projects to success. You can set yourself apart from the crowd with the CSM and showcase yourself as a successful change agent who can lead Agile transformations.

    Certified Scrum Masters facilitate their team for better collaboration, adherence to Scrum principles and processes, and improve the efficiency of the development team. They are responsible for managing the Scrum process with the coordination of the Scrum team using the Agile methodology. The Scrum Master is responsible to help the team maintain agile values and principles. The Scrum Master puts processes and procedures in place to remove any impediments.

    As a Certified ScrumMaster, you will be able to carry out the following responsibilities: 

    • Resolving Impediments 
    • Creating a conducive environment for team members to flourish 
    • Addressing team dynamics 
    • Being the bridge between development team and the product owner 
    • Removing any internal or external distractions that may hamper team productivity 
    • Coaching and leading the team in Scrum processes and values 
    • Motivating the team towards becoming self-organized  
    • Being a Servant leader who helps team members to be more efficient 
    • Helping teams in streamlining processes and maximizing business value 
    • Supporting the Product Owner in backlog management 

    Scrum is the most widely adopted framework among all Agile methodologies and many industries are beginning to see the benefits of Scrum adoption. Demand in Scrum breeds demand for Scrum Master. Consequently, there’s a rapidly growing demand for Certified Scrum Masters in the market. With a thorough understanding of the concepts through the course at Zeolearn, you will have many opportunities to explore in the market.

    CSM Certification

    CSM is provided by the world-renowned body Scrum Alliance. Scrum Alliance is dedicated to helping professionals, leaders, and organizations around the world to embrace Agile by understanding its principles, processes, and values. This certification improves your industry credibility and proves to hiring organizations that you can enhance productivity, success, and collaboration among team members.

    The CSM certification is an entry level certification provided by Scrum Alliance. It is aimed at helping professionals or novices gain proficiency in the most popular Agile methodology, which is the Scrum framework. CSM holders become experts in implementing Scrum values, principles and practices and on using them to drive team performance, ROI and Agile adoption across the organization.

    There are several benefits to becoming CSM certified. CSM is the most popular and sought-after Scrum credential.

    • Irrespective of whether you are a practicing Scrum professional or a novice, a Scrum credential such as CSM enhances your portfolio as an expert of Scrum who can handle multiple, complex global projects.
    • As a CSM, you will lead and guide your team to success. Your CSM training will set you apart as a master collaborator who can work with multiple teams and motivate them to work better.
    • The CSM significantly enhances your career prospects, helping you become more relevant within your company and in the Agile market. CSM certified are among the highest earning Scrum professionals and this trend will continue for a long time.
    • Attending a CSM certification course increases your knowledge and grow your chances of getting chosen by the top employers, no matter whether you are a Scrum newbie or Scrum professional.
    • You will be a good servant-leader and guide and motivate your team members to work smoothly, by implementing Scrum values and principles.
    • CSM remarks your Scrum proficiency and will help your career prospects with higher pay as compared to non-certified candidates.
    • CSM demonstrates that you are a dedicated team member with an Agile mindset who can run Agile projects smoothly and contribute to organizational change with maximum business profit.

    Attending a 2-day in-person or a 14-hour online training with a Certified Scrum Trainer is a must to give the CSM exam and gain the certification. Taking the exam will help you demonstrate your knowledge of Scrum. Once you pass the exam, you are CSM® certified and you can download your certificate instantly.

    Getting CSM certified includes course time and study time. The requisite CSM online course has a 14-hour duration. After attending the course, it’s a good idea to reserve some time for the online CSM exam preparation. This may include study time and additional time for reviewing the course materials and class notes prior to the test. Once you attempt the exam, you will get your test results immediately, which will make you CSM certified.

    CSM is a designation offered by Scrum Alliance while PSM is offered by Scrum.org. Both are well recognised accreditation bodies and their certifications are accepted the world over. PSM and CSM are both well received in Agile and Scrum circles as well as other industries, and you can opt for either.


    The Scrum framework is evolving and growing as a result of the engagement and contributions of those who share their ideas and practical experiences in the workplace. Renewal of your certification validates your interest in the growth and evolution of Scrum.

    CSM certification renewal needs to be done every two years. You’ve worked hard to acquire the certification. Don’t let it get obsolete! Renew now and hold your certification for the entire two-year period.

    You can renew your CSM certification by paying $100 to extend the credential for a further period of 2 years from the date of your current expiration. In order to renew your ScrumMaster certification, login to Scrum Alliance website, go to your dashboard and choose the ‘Renew Certification’ option available under the heading ‘Actions’.

    CSMs are required to earn 20 Scrum Educational Units (SEUs) within the past two years, in addition to the $100 renewal fee that must be paid. This new requirement has been mandated to validate your participation and continued proficiency in the fundamental principles and practices of Scrum. You can earn the required SEUs by completing an educational training or a learning opportunity.

    The CSM certification is valid for two years. You can maintain your certificate by earning the requisite credits and submitting a predetermined number of Scrum Education Units (SEUs) along with a renewal fee of $100. This extends your credential validity for two more years.

    Employers can verify your CSM certification through the digital badge. The digital badge can be added to your LinkedIn profile or any of your other social networks. These are dynamic, portable icons that are embedded with qualifying information about your credential. More information on Scrum Alliance digital badges can be found here.

    The CSM credential offered by Scrum Alliance requires a two-day in-person training from a Certified Scrum Trainer to be eligible for the CSM exam. But keeping in view the current COVID situation, Scrum Alliance is allowing participants who have attended live online training with CSTs to appear for the CSM exam.

    Zeolearn’s 14-hour live online, interactive sessions with CSTs gives you the rigorous CSM training that is expected by Scrum Alliance. These highly interactive and face to face sessions give you the individual attention that you generally get from in-person classes. The online sessions are conducted as per the standards set by Scrum Alliance and makes you eligible for the CSM exam. 

    CSM Certification Cost

    The CSM certification cost varies depending on the country you are taking it from. Given below are the fee details for taking the exam in India and the U.S.

    CSM training Cost based on factors
    Classroom training cost
    Rs. 23,999/- in India, $ 1295 in the US
    Exam cost
    Included in the course fee
    Exam Retake
    • The second attempt is free if you attempt the exam within 60 days of course completion
    • $25 after first two attempts
    Renewal fee
    $100 and 20 SEUs, every two years 

    When you get the CSM certification training through KnowledgeHut, the exam fee is included in the course fee.

    You need to pay $100 for maintaining your CSM certification for 2 years.

    CSM® Certification Eligibility

    A typical audience for the CSM® course would be:

    • Software Engineers 
    • Product Managers 
    • Project Managers 
    • Team Leaders 
    • Business Analysts 
    • Product Managers 
    • Software Developers 
    • Product Owners 
    • Software Development Managers 
    • Software Architects 
    • Software Testers 
    • Team Leads 
    • QA Managers 
    • Development team members 
    • Testers 
    • Anyone who would like to build a career as a Scrum Master

    No prerequisites are mandated. It can be taken by experienced professionals as well as novices who are interested in pursuing careers in Scrum. Attending a course will make you eligible for the CSM exam.

    You don’t need any prior working experience to attend a CSM training course. Both novices and experienced professionals can attend the course, give the exam and gain the certification on passing the exam.

    CSM Certification Exam

    CSM is an open-book exam and easy to pass. You don’t need to spend time referring to books during the exam as our trainers and exam prep activities are all set towards helping you pass the exam at the first attempt.

    At Zeolearn, you will get the advantage of certified instructors, extensive curriculum and loads of exam practice for a first time pass of the exam.

    It’s good to be well prepared before attempting the CSM exam. Though the exam is open book, it does require some amount of preparation in order to score well. Here are a few important points that will help you get a perfect score:

    • Go through the Scrum Guide while preparing for the exam 
    • You can also refer to the Scrum Foundations eLearning Series, which will introduce you to essential concepts including Scrum Theory, Scrum Roles, Scrum Events, and Scrum Artifacts.  
    • Review training material given/discussed during your CSM workshop sessions  
    • Keep a cool head while attempting the exam 
    • Check all the questions before submitting and if you are doubtful about any answer then do some research to find out the correct answer 
    • Since CSM is an open-book test, so keep a print out of the Scrum Guide handy

    The CSM exam has a total of 50 Multiple Choice Questions (MCQs) which aspirants need to attempt.

    You need to attend an in-person two day (16 hours) or live online (14 hours) Certified ScrumMaster® course taught by a Certified Scrum Trainer (CST®) in order to be eligible for the exam. After completing the training, you will receive a welcome email from Scrum Alliance containing a link to activate your Scrum Alliance® account to attempt the CSM® test.

    Yes, it is. You will have to attend two days of CSM training under a Certified Scrum Trainer (CST®) following which you will be required to take an exam to demonstrate your knowledge of Scrum in order to get certified. Once you pass the exam, you are declared as CSM® certified and you can download your certificate instantly.

    The CSM® exam format is as follows:

    Total no. Of questions
    50 MCQs
    1 hour (60 min)
    Passing score
    Exam type
    Online, Open-book exam
    Min. no of Questions that need to be attempted
    37 out of 50

    You are required to score 74% to pass the CSM® exam.

    Scrum Alliance permits retake if you fail the CSM® test. You will not be charged for the first two attempts within 90 days from the date you receive the welcome email. You will be charged a minimum of $25 each from the third attempt or after completing your 90 days.

    Note*: Scrum Alliance suggests taking the course again if you have failed thrice in the exam.

    Yes. The Scrum Alliance allows you to take the Scrum Master exam at no cost for the first 2 attempts within 90 days after you receive your welcome email. You will be charged a minimum of $25 each from the third attempt or after completing your 90 days. Scrum Alliance suggests to retake the CSM course if you have failed thrice in the exam.

    You can attempt the exam any number of times you want, as long as you pay for it. Scrum Alliance allows you to take the Scrum Master exam at no cost for the first 2 attempts within 90 days after you receive your welcome email. Every attempt after that is charged with $25 per attempt.

    Upon finishing the test, you can click on the ‘submit’ button and results will appear immediately on the screen. You can download your result instantly.

    Scrum Master

    If you are new to the world of Scrum, then the first step would be to get familiar with Agile and Scrum. Although, the CSM workshop and certification does not mandate any prior Scrum experience, it is always better to know a bit about Agile and Scrum before you enrol for this course. Attending this Agile and Scrum workshop will be a great way to familiarise yourself with Agile and Scrum concepts before undertaking the CSM course.

    Post this course, you can attend the 2 day in-person (16 hrs) or live online (14 hrs) CSM training to become a Certified Scrum Master (CSM).

    Freshers can get CSM certified and start their careers as Scrum Masters in reputed organizations. The CSM is an entry level certificate and does not mandate any experience or prerequisites to attend the training or sit for the exam. This is the perfect credential for freshers who want to pursue a career in Scrum but do not have the relevant experience to back them.

    There are several career paths that a Scrum Master can pursue. Progressing from a single team, a Scrum Master can go on to manage several teams across portfolios.

    A Scrum Master can also progress to take on a mentor/coach’s role. Since the primary responsibility of a Scrum Master is to ensure that Agile and Scrum processes are implemented, coaching teams on Scrum adoption is a natural progression for a Scrum Master.

    Scrum Masters are also good fits for a product owner’s role. This is especially true for Scrum Masters who want to promote the end product that has been built.

    A Scrum Master has many options and with the right training and credential to back them up they can lead organizations in the capacity of C-suite leadership and ensure success.  

    Scrum a lightweight Agile framework that allows you to address complex adaptive problems and manage product development by delivering products of the highest possible value by using an iterative and incremental structure for project management. Scrum focuses on delivering large projects in small chunks and has brough in immense benefits to teams that have adopted it.  According to Scrum Alliance, Scrum is the most widely used Agile framework.

    Scrum Master is one of three key roles in the Scrum methodology. The Scrum Master is a servant leader, guide, and mentor for a Scrum team. The Scrum Master’s primary responsibility is to create an environment that is conducive for the development team to perform at its highest level. They are also responsible for promoting and supporting Scrum implementation across the team and enterprise. The Scrum Master helps the team understand Scrum theory, practices, rules, and values.

    Scrum Master
    Project Manager
    Way of working
    Follows Scrum rules strictly and implement Scrum framework
    Working approach depends on the project demand- varies from Waterfall to adaptive approach
    Knowledge areas
    Contributes majorly to resource management, quality management, and scope management
    Contributes to all ten knowledge areas of project management
    Knows the importance of quality and helps the team deliver quality to the customers
    PM is also aware of the quality delivery but doesn’t know how to achieve it. Organization hires consultants to debug things.
    Team Size
    Works in a small Scrum team and is responsible for improving team performance
    Works with bigger teams and is responsible for performance of various project teams
    Facilitate Scrum meetings for the Scrum teams. The teams call out the meetings whenever required.
    Prepares communication plan and meeting calendar. Manages and plans the frequency of meetings
    Work schedule & responsibilities
    Motivates and coaches a Scrum team towards becoming self-organized and adopting Scrum values and processes
    PM prepares the work schedule and assigns responsibilities
    Scrum Master works in IT as well as non-IT industries, where the Scrum framework is used
    Project Manager can work in any industry to drive a project
    Scrum Master
    Product Owner
    Focus on teams and process
    Focus on customer requirements
    Motivate team members to work towards achieving goals
    Manage product backlogs and ensure its visibility
    Ensure that projects are completed on time
    Work to maximise business value of the product

    No, Scrum is a framework that comes under the Agile methodology umbrella. It follows the Agile path for developing, managing and delivering a project/product.

    Scrum is, today, the most adopted Agile methodology. Scrum organizations across industries have realised the organizational benefits that Scrum Masters bring in to the team and the enterprise. Right from leading Agile transformations to building high-performance Agile development teams, Scrum Masters are indispensable to an Agile organization.

    No wonder then that the Scrum Master role has been consistently rated as being among the top 10 promising jobs with a 67% year on year growth in job listings. The Scrum Master earns an average of $97,000 as per Glassdoor salary data.

    Most companies with a global presence hire CSM® professionals. Here's a representative list of some top industries and companies that have hired CSM® professionals:


    • Dell
    • Siemens
    • Capgemini
    • Intel


    • Vodafone India
    • Nokia Siemens Networks Limited


    • Johnson Controls


    • JP Morgan Chase

    PDUs & SEUs

    PDUs and SEUs are Professional Development Units and Scrum Educational Units, issued by the Project Management Institute® and Scrum Alliance®, respectively. They can be earned by completing educational training or learning opportunities, which serve to validate your participation and continued proficiency in the principles and practices of Scrum. To maintain your certification from Scrum Alliance, you are required to earn a certain number of SEUs every two years.

    You can get 16 PDUs and 16 SEUs by participating in our 2-day training program. You will earn 1 credit for each hour of training. Typically, live online CSM training has a duration of 14 hours, and in-person training runs for a duration of 16 hours.

    For continuing professional development, PMI® members can earn PDUs by continuing education which includes training classes, organization meetings, reading books, creating content, volunteering, and so on. To claim PDUs for attending a CSM® training, you can follow these steps:

    •  Log in to PMI.org using your credentials.
    • Click on ‘Report PDUs’.
    • Click on ‘Course or Training’, under the Education category
    • Enter the name of a training provider. Type the name of the provider and the course name.
    • Complete all the fields like start date, end date, training provider URL of the course to provide the details for the claim
    • Enter the PDUs aligned with the PMI Talent Triangle™. You need to enter the PDU values under the Technical, Leadership, and Strategic skill areas. These entered PDUs will be automatically shared across all the certifications you hold.
    • Click on ‘I agree this claim is accurate’.
    • Click on the ‘Submit’ button to submit your PDU claim. On clicking the submit button, you will receive a transaction notification with multiple Claim IDs for multiple certifications. You can print the notification or continue to reporting another claim. 

    PDUs and SEUs recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. Scrum Alliance members who hold a credential from Scrum Alliance need to earn SEUs to get re-certified every two years. PDUs are offered by the PMI®, and every PMI certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

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