Certified Scrum Master Training (CSM®) Rated 4.0/5 based on 123 customer reviews

Certified Scrum Master Training (CSM®) Training in San Jose-CA, United States

Become a top Scrum Master with experiential workshops and real-time simulations

  • Training conducted by globally renowned Certified Scrum Trainers (CSTs)
  • Earn 16 PDUs and 16 SEUs in just 2 days
  • Advance the skills to maximize the value of a Scrum team
  • Immersive hands-on learning in implementing Scrum practices in real projects
  • Address all issues related to Scrum Roles, Artefacts, Events, and Ceremonies

Why Become a Certified Scrum Master?

A Scrum framework is popular with many giant MNC’s like Google, 3M, IBM, Spotify, Ernst, and Young.  The reason is simple – A Scrum Framework facilitates high-quality results within a short period. In this framework, the role of the Scrum Master is very pivotal. He not only acts as a bridge between the Product Owner and the development team but also is the backbone of the development process. Scrum masters mitigate many impediments, conflicts that the team encounters and coaches the team from time to time to achieve the desired outcome.  

A CSM® (Certified Scrum Master) course addresses the soft skills required such as team dynamics, team motivation, planning and estimation that are necessary to become an efficient and competent Scrum master. It also provides a comprehensive overview of the Scrum and Agile Framework.  According to a recent survey by the State of Scrum report, 85% of the Scrum users are enjoying the fruits of the Scrum and they will continue to use the Scrum as they believe that the Scrum improves the quality of work life. A CSM® is a formal, industry-accepted way to acquire all the skills that are needed to become a successful Scrum master. 

Benefits of CSM®

A CSM® course covers a deep understanding of Scrum Methodology.  The credentials that you get at the end of the course are well recognized by top companies across the globe, giving you a competitive edge in career advancement.

  • Wider career opportunities as a Scrum Master
  • Unmatched expertise in implementing Scrum principles in real-time projects.
  • Gain proficiency in building self-organizing teams in a collaborative environment.
  • Remove impediments and safeguard your team from distractions.
  • Act as a mentor, facilitator, servant leader, and a Scrum enabler.

Adopting Scrum Framework and hiring a Certified Scrum Master brings in many benefits for the organization and its clients.

  • Smooth communication between the development team and the stakeholders 
  • Clears impediments that the team encounters during the product development life cycle.
  • Eliminates backlogs and conducts Sprint meetings from time to time.
  • Improves work efficiency and ensures faster and high-quality delivery.
  • Helps the teams in Scrum adoption and delivering value to the customer.

The Scrum Framework has been ingrained in the project and product management cycles of a number of companies and the number are only growing. With demand for Scrum Masters rising, a CSM® certification is a smart move to ensure that the Certified Scrum Masters and the organizations they are working with achieve an unmatched potential in the fast-changing market.

Step-by-step process to become a CSM

CSM certification process

  • Step 1: Spare some time to register for the CSM® course at Zeolearn.

  • Step 2: Attend the 2-day CSM® course conducted by renowned Certified Scrum Trainers® (CSTs).

  • Step 3: The CSTs will forward your details to Scrum Alliance who will send you a link to create login credentials on completing the course.

  • Step 4: Click on the link to create your profile on Scrum Alliance.

  • Step 5: Take the CSM® exam using those credentials. You need to answer 50 MCQs in an hour.

  • Step 6: After you are done with the test, submit your answers by clicking on the ‘Submit’ button.

  • Step 7: Once submitted, you will see your score on the screen. The minimum pass marks is 74%.

  • Step 8: On passing the exam, you will be requested to accept a license agreement.

  • Step 9: Fantastic job, you are now CSM® certified! Renew your certification every 2 years.

What you will learn


There is no set of eligibility requirements to attend this ScrumMaster Certification course and it can be taken by any freshers or professionals who want to:

  • Further his or her career in management.
  • Deepen their understanding of Scrum.

Our experienced CSTs deliver training in such a way that is suitable both freshers and experienced professionals. But, it is recommended to have a basic knowledge of using Scrum in real-world, and for whom this is intended for in order to get the most from the training. You can do this by following the 1-day Agile and Scrum foundation training by Zeolearn.

Who Should Attend

Zeolearn Experience


With their real-world industry experience, the experts will mentor you and help you gain knowledge with in-class projects and simulations.


Training from current practitioners who are involved in implementing Scrum principles in live projects.        


Constant support via monthly webinars, e-books, and conferences will help you learn and stay in sync with the latest industry updates.


Get to meet the best of accredited CSTs from Scrum Alliance who have been active Scrum Practitioners for years.


Improve your practical understanding of Scrum by joining the large and active Scrum communities.


Just a touch away from the latest resources such as Scrum tutorial, articles, Scrum Master interview Q&A, & case studies developed by industry experts.

CSM Course Curriculum

Get familiar with the 12 principles and 4 values stated in the Agile Manifesto through our popular in-class activity- “Draw and demonstrate”. Herein, you will be asked to form groups and illustrate all 12 principles pictorially.

What you will learn

At the end of this activity, you will be able to-

  • Explain the 12 principles and 4 values listed in the Agile Manifesto.
  • Demonstrate the benefits of “responding to change” in Agile over “following a plan” in traditional project management.
  • Describe how the Scrum values (courage, focus, commitment, respect, openness) relate to the Scrum artifacts, events, and roles.
  • List and explain the three pillars in Scrum ― Transparency, Inspection, Adaptation.
  • Explain the differences between framework and methodology and understand why Scrum is called a framework.
  • List 5 ways to develop an Agile mindset.
  • Illustrate 2 differences between Agile and Scrum and explain why these two terms cannot be used interchangeably.

Topics covered

  • Agile Manifesto
  • 12 Principles
  • 4 values
  • Scrum Foundations (5 Scrum Values)

Learn more about the three roles in Scrum with role-based activities. Each group will play a simulation game called “candy catch” that will have three iterations. The Scrum Master and Product Owner (chosen by group members) will coordinate and help the team achieve the highest target within the shortest time.

What you will learn

At the end of this activity, you will be able to-

  • Conduct a retrospective to list 3 techniques to improve the performance and turnaround time.
  • Explain the roles and responsibilities of a Scrum Master and a Product Owner.
  • List 3 differences between a Scrum Master and a Product Owner and understand why these two roles should not overlap.
  • Discuss how a product owner acts as a bridge between the development team and the stakeholders.
  • Understand why a Scrum Master is not an active participant but a facilitator in the Scrum events and ceremonies.
  • List 3 demerits of having a development team of less than 3 members or greater than 10 members.

Topics covered

  • Scrum Master roles and challenges
  • Product Owner roles and responsibilities
  • Development team roles and responsibilities

Take part in the Scrum Paper Plane game and learn how the 5 Scrum ceremonies work. There will be 3 sprints, each lasting 15 minutes. You need to prepare the user stories that will cover the features and functionalities along with acceptance criteria.

What you will learn

At the end of this activity, you will be able to-

  • Explain the “why” and “how” of sprint planning, daily scrum, sprint review, and retrospective.
  • Understand why the scope and duration of a sprint are fixed.
  • List 3 ways to avoid sprint backlog spillover.
  • Define sprint goals and discuss 5 benefits of having a sprint goal.
  • Understand how the Scrum Master and the Product Owner should coordinate with the team and list 5 points to improve such communications.
  • Discuss 3 damaging impacts of sprint cancellation and how to avoid it.
  • List 10 sprint anti-patterns (E.g. sprint cancellation, variable sprint length) and understand how these impact the delivery and turnaround time.

Topics covered

  • Sprint planning
  • Daily Scrum
  • Sprint Review
  • Sprint Retrospective

Experience how scrum works in real projects with our simulation game “Crime Teller”. The activity will be divided into 3 sprints, wherein the participants will actively employ Product backlog refinement among other scrum artifacts to solve a given “crime” story.

What you will learn

At the end of this activity, you will be able to-

  • List and demonstrate 5 salient features of a well-formed product backlog (E.g. estimated, prioritized).
  • Discuss 2 responsibilities of the Product Owner, Scrum Master, and the Development team in creating and maintaining a product backlog.
  • The objective of having a product backlog and best approaches to product backlog refinement.
  • Analyze and discuss the ideal time and capacity to be dedicated to product backlog refinement.
  • Demonstrate 3 activities (E.g. budget and timeline, release schedule) that take place during a sprint review.
  • List 5 sprint review anti-patterns (E.g. delayed   acceptance) and their negative impacts

Topics covered

  • Product Backlog
  • Sprint Backlog
  • Product Increment

Learn about Scrum life cycle by taking part in the “coin game”. The participants will be linking ceremonies to create effective sprint goals. This module will focus on the common challenges in sprint execution and enable team members to improvise.

What you will learn

At the end of this activity, you will be able to-

  • Explain the difference between resolution meetings and daily standups.
  • Explain the benefits of collaborations with product owners.
  • List 3 demerits of over collaboration of the product owners.
  • Demonstrate 3 ways to break the barriers and collaborate
  • Demonstrate creation of sprint burndown chart
  • Explain 3 approaches to increase efficiency in the team

Topics covered

  • Sprint Execution Planning
  • Flow management
  • Resolution meetings
  • Communication (Taskboard, Sprint burndown chart using story points, hours effort)

Play the “Marshmellow Tower” game and learn more about daily scrum and sprint retrospective in real scrum projects. The tallest tower built with the minimum raw materials and in the shortest time frame will win. Acceptance criteria will be defined by the instructor.

What you will learn

At the end of this activity, you will be able to-

  • Explain the importance of 15-minute timebox for daily scrum meetings.
  • List 3 differences between traditional meetings and daily stand-ups.
  • Describe 2 roles played by the Scrum Master, Product Owner, and the Development team in daily scrum.
  • List the 3 critical questions pertaining to the daily scrum agenda.
  • List 2 responsibilities of the Scrum Master, Product Owner, and the Development team during the sprint retrospective.

Topics covered

  • Activities in daily scrum
  • Activities in sprint retrospective

Familiarise yourself with Definition of Done (DoD) and Acceptance Criteria with the “Crazy Juggler” game wherein you need to pass a fixed number of balls to non-adjacent team members within a certain time frame and collect them in a paper bag once marked as “done”.

What you will learn

At the end of this activity, you will be able to-

  • Explain Definition of Done at three levels ― user story (e.g. writing code), sprint, and release (e.g. preparing release notes).
  • List 3 benefits of Definition of Done and explain why it can evolve over a certain period of time.
  • Prepare a checklist (with a minimum of 7 entries) of an ideal DoD.
  • Mention 3 risks associated with an ill-formed DoD.
  • List 5 characteristics of good acceptance criteria.
  • Understand who all should be involved in drafting the acceptance criteria.
  • List 3 negative impacts of not following the acceptance criteria.

Topics covered

  • Definition of Done for a feature (user story or product backlog item)
  • Definition of Done for a sprint
  • Definition of Done for a release
  • Definition of Done vs. Acceptance criteria
  • Done vs. Done-Done.

Acquaint yourself with the Definition of Ready with our Lego blocks game wherein the attendees will be asked to build a city out of Lego building blocks. The “definition of ready” checklist for the final deliverable will be determined by the instructor.

What you will learn

At the end of this activity, you will be able to-

  • Create an ultimate checklist of Definition of Done.
  • List 3 negative impacts of an ill-formed Definition of Done.
  • Identify at least 3 benefits of a shared Definition of Done for multiple teams working on the same product backlog.
  • List 2 ways to improve Definition of Done.
  • Clearly understand the differences between “done” and “done done”.

Topics covered

  • Definition of Ready for user story
  • Definition of Ready for sprint

Play the self-organization game “Human Knots” by forming teams of 5-6. Groups where team members can untie themselves first win. The time frame for this activity will be decided by your instructor. Each team will have a Scrum Master and Product Owner chosen by group members.

What you will learn

At the end of this activity, you will be able to-

  • Define and understand the steps involved in release planning.
  • List 3 benefits of a well-organized release planning.
  • List 3 outputs of release planning.

Topics covered

  • Definition of release planning
  • Who takes part in release planning
  • Steps in Release planning
  • Output of Release Planning

Topics covered

  • Definition
  • Why and when to use a sprint burndown chart
  • Information obtained from sprint burndown chart

Topics covered

  • Definition
  • Features
  • How to create a release burn-up chart (steps)

Topics covered

  • What are user stories
  • Structure/format
  • INVEST criteria

Topics covered

  • Definition
  • Benefits of Agile Estimation
  • Agile estimation techniques

Topics covered

  • Definition
  • Benefits
  • Participants
  • How to play planning poker
  • Planning Poker rules

Topics covered

  • What is product planning
  • What is product vision
  • How to create product backlog
  • Product Roadmap
  • Minimum Releasable features (or) Minimum Marketable Features
  • Minimum Viable Products

Scrum Alliance Career Path To Become A Great Scrum Master


Zeolearn Support on your CSM journey

A Certified Scrum Master® (CSM) has been taught by a Certified Scrum Trainer (CST) the Scrum terminology, practices, and principles that will enable him or her to act as a Scrum Master® or Scrum team member. This credential is a first step on the Agile path. To become true, practicing Scrum professional requires enough experience and continuing education. CSM training will help participants get the background knowledge and skills to be a valuable part of an Agile team. They can also demonstrate to employers their commitment to moving ahead in their agile career and will get higher salaries than their non-certified counterparts.

On completing the course, you will get:

  • Understanding of the Scrum framework through practical, project-proven practices
  • Tips and tricks from our experienced CSTs’ years of using Scrum in a wide variety of environments
  • Access to local user groups, online social networks, and additional resources that are only available to Scrum Alliance members
  • Profile page on the Scrum Alliance website and access to a specially designed logo to highlight your credentials
  • 14 PDUs – 16 PDUs, and correspondingly 14 SEUs – 16 SEUs (Varies according to the CST)
  • Course Fee includes Scrum Alliance Certification Examination Fee
  • Scrum Alliance approved course material
  • Course delivered by experienced Certified Scrum Trainers CSTs
  • Practical experience working with Scrum tools and activities
  • 2-year membership with Scrum Alliance
Zeolearn brings you mentor-driven courses that not only helps professionals gain theoretical expertise but also the practical experience in a wide variety of courses. The fact that our workshops are mentor-driven gives us an edge over other training institutes since you can learn from industry experts about the application and challenges of upcoming technologies. We have so far trained thousands of professionals with the skills needed to land lucrative jobs and you could be next!
The test consists of a combination of multiple-choice and true/false questions. It will take approximately 60 minutes to complete it. You’ll be required to demonstrate your understanding of key Scrum elements, including General Scrum knowledge, Scrum roles, Scrum meetings, and Scrum artifacts. The CSM test has a passing score of 74% which comprises of 50 MCQs. You will have two attempts within 90 days after you receive your welcome email to pass the test at no cost. After two attempts or 90 days, you will be charged $25 for each additional attempt.

It is advisable that before attending the course, you should familiarise yourself with the resources available on the Scrum Alliance website. These Scrum resources will help you embrace the Scrum principles and practices and lead to greater success in the CSM exam.            

No, the CSM test is not intended as a substitute for formal training.

No, there is no online/virtual course for CSM. Scrum Alliance believes that understanding Scrum requires a greater level of personal interaction that cannot be delivered in a virtual environment.

Through this membership, you can join local user groups, online social networks, gain access to deep discounts on gatherings, and additional member-only resources. In addition, CSMs can use a specially designed logo to highlight their credentials.

After completing your CSM course, you will receive an email from the Scrum Alliance that includes a link to create your login credentials. After receiving your membership email, you have 90 days to take and complete the test.

You may be required to put in 10 to 12 hours of effort every week, including the classroom sessions/live class, self-study and assignments.

Our CSM Training and Certification is ideal for:

  • Project Managers
  • Developers
  • Product Owners
  • Managers-Software development
  • Architects-Software development
  • Product Managers
  • Software Developers
  • Software Coders
  • Software Testers
  • Team Leads or Team Members who are interested in learning more about Scrum and leading Agile projects

Have More Questions?

Certified Scrum Master Training (CSM®) Course in San Jose-CA

Certified Scrum Master Training in San Jose

San Jose, the capital of Silicon Valley, is a cultural and technological gem in the Bay Area of Northern California. San Jose is renowned for technological innovation, fast-growing businesses, and diversity. San Jose accommodates highest concentrations of technology companies in the world and is home to global titans like Cisco, Apple and eBay and rapidly growing start-ups like Apigee and Xactly. The tech and manufacturing industries generate a significant number of jobs in the area. In San Jose, the average salary in tech industries is $83,722. As of Q1 2019, the trend in wages is growing with a 0.2 percent increase over the last quarter. The most popular industries in San Jose are Software Development, Information Technology (IT) Services, and Semiconductor Chip Manufacturing. The most popular occupations in San Jose are Mechanical Engineer and Software Engineer which pay between $78,828 and $136,809 per year. To enhance your tech career, enrol for theCertified Scrum Master Training in San Jose provided by Zeolearn academy.

About the Certified Scrum Master online Training in San Jose

Scrum is a powerful framework that helps teams demonstrate and deliver value to customers Project management in industries have embraced agile practices. Scrum Master is an important leadership role in agile development. The Certified Scrum Master certification is aimed at providing professionals with an insight into the methodologies and values of Scrum, including team performance, responsibility, and iterations. An individual Certified Scrum Master has many advantages. He gets recognition as a leader and enhanced career opportunities. With the online instructor-led Certified Scrum Master Training classes, you get first-hand experience working with a practical Certified Scrum Master Training application. The Certified Scrum Master online Training in San Jose will enrich your Scrum knowledge. Join us for a demo to find out more about the cost, schedule, and availability of Certified Scrum Master training program.

Why should you take up the Certified Scrum Master Training in San Jose?

The Certified Scrum Master Training in San Jose is designed for those who want to be distinguished scrum and agile practitioners. The live coaching provides a solid knowledge of scrum, transforms your approach and empowers you with a better perspective of your team. The Certified Scrum Master Training in San Jose will help you gain advanced agile skills, to take beneficial decisions for your organization and achieve substantial results quickly. This certification will enable you to join the community of scrum experts and earn badges on the successful completion of projects.

The Zeolearn advantage for Certified Scrum Master course in San Jose

The Certified Scrum Master course in San Jose is aimed to empower you. Our expert trainers share a passion for the subject and are committed to helping you achieve your learning goals. Their expertise and years of experience will be vital in helping you optimize your gains from the practical hands-on sessions. They will prepare you with the right balance of theory and practicals for interviews, quizzes and real-world project implementation scenarios. The downloadable materials provided with the course will complement your learning not only as extra exercises to hone your learning, but also prove useful as a reference when you continue your journey as a professional Scrum Master.

So why wait? Register for the Certified Scrum Master Training in San Jose here.
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