Certified Scrum Master Training (CSM®) Training in Singapore, Singapore

Become a sought-after Scrum Master, with activities and real-world simulations

  • Course conducted by globally renowned Certified Scrum Trainers (CSTs)
  • 16 hours of live and interactive instructor-led training
  • 16 PDUs and 16 SEUs in just 2 days
  • Case studies, activities, role plays, real-world simulations and more
  • Immersive hands-on learning for building high-performance teams


The role of a Scrum Master is crucial for any team that wishes to embrace Scrum and reap its benefits. 85% of survey respondents on the latest State of Scrum report by the Scrum Alliance have taken up Scrum Master certification. Listed among the top ten most promising jobs (LinkedIn), the Scrum Master role is in great demand.  

With a high rate of adoption (58 percent) across industries, Scrum is used by big names, like IBM, ANZ, Google, Spotify, Ernst and Young, Dell, Siemens, Target, Honeywell and GE Healthcare. Build your Scrum Master skills and widen your career opportunities. According to a survey by the State of Scrum report, 85% of Scrum users are benefiting from Scrum and intend to continue using it as they believe it improves the quality of their work life. A CSM® certification is a formal, industry-accepted way to acquire all the skills that are needed to become a successful Scrum master. 


The Certified ScrumMaster® certification delivers many benefits for you as a Scrum Master and your organization.

    • Demonstrate to employers that you’re committed to professional excellence. 
    • Show that you’re up to date with the latest in Scrum. 
    • Validate your Scrum Master skills and show that you’re serious about honing them further. 
    • Achieve a high level of precision in executing Scrum. 
    • Positively contribute to the creation of a healthy work culture. 
    • Build a high-performing team and improve collaboration. 
    • Command a higher salary than your non-certified peers. 
    • Accelerate your career and become a leader in Scrum. 
    • As the mentor and facilitator, the Scrum Master guides team members on the Agile Development Path.  
    • The Scrum Master develops a culture that serves a great purpose for the Scrum Team. 
    • The Scrum Master responds to backlogs or blockages quickly during the Product Development Process. 
    • Product delivery and quality assurance coupled with the product being delivered within time plays a prime role in end-user satisfaction. 
    • The outcomes of a collaborative workflow play a big part in delivering Agile projects successfully. 
    • The Scrum Master plays a key role in bringing about change, helping other members to adapt to changes quickly.  
    • As the Servant leader, the Scrum Master’s main goal is to serve and uplift team members towards continuous growth of the organization.



    Meet industry experts to enhance your knowledge with in-class activities and simulation sessions.


    Grow your knowledge with accredited CSTs having years of experience as active Scrum practitioners.


    Gain access to an active community of Scrum professionals to grow your practical knowledge of Scrum.


    Listen to the practitioners and learn directly about implementing Scrum principles in real projects.


    Grab the opportunity to access the latest Scrum resources including tutorials, case studies, and more prepared by the industry experts.


    Keep up with the latest industry updates through continuous support in the form of monthly webinars, e-books, and conferences.

    Step-by-step process to become a CSM

    CSM certification process

    • Step1: Get trained by Certified Scrum Trainers (CSTs) in a two-day program

    • Step 2: Take the CSM® Exam and score at least 74% 

    • Step 3: Accept the license agreement and become a Certified Scrum Master 

    What you will learn

    Prerequisites to attend CSM course

    There are no specific prerequisites to take up the CSM course. However, prior basic knowledge of Scrum in a real-world context would be beneficial. Our course, Agile and Scrum Foundation, serves as a good primer. 

    Who Should Attend


    Zeolearn is on a mission to help organizations transform their workforce and prepare for the future of work. We aim to enable our clients to build self-organizing and high-performing teams through world-class workshops, while building in-house leadership, talent, culture, and sustainable multiple practices and capabilities with the help of our Training, Coaching and Consulting engagements. 

    • With a global presence in over 60 countries, we deliver training services globally. 
    • Our Consultants, Trainers and Coaches have experience across multiple domains: BFSI, Telecom, Retail, Automobiles, E-Commerce and more. 
    • One-stop Learning Partner providing with a wide range of Course offerings (over 250+). 
    • Support complete Digital Talent Transformation and helping organizations create Future Ready Technology Talent. 
    • For ease of reach and coordination, we have multi-lingual trainers with the nearest shore local base locations. 
    • Providing complete Learning Eco-system with pre and post Course preparation and support materials, E-learnings, video archive, question banks, and many other learning aids. 
    • Multi-modal delivery system – Classroom, Live Virtual Classroom (LVC), E-learning’s, Customized Blended Learning, In-house LMS, etc. 
    • Organizations can go beyond training and certification for complete transformation with the help of our Consulting, Coaching and Staffing services. 
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    Talk to scrum expert

    Scrum Alliance Career Path To Become A Great Scrum Master


    Form groups and illustrate the 12 principles and 4 values described in the Agile Manifesto pictorially.
    What you will learn 
    • The 12 principles and 4 values listed in the Agile Manifesto 
    • “Responding to change” in Agile vs “Following a plan” 
    • How the Scrum values (courage, focus, commitment, respect, openness) relate to the Scrum artifacts, events, and roles. 
    • The three pillars in Scrum ― Transparency, Inspection, Adaptation. 
    • The differences between framework and methodology and understand why Scrum is called a framework. 
    • How to develop an Agile mindset. 
    • Differences between Agile and Scrum and why these two terms mustn’t be used interchangeably. 
    Topics covered 
    • Agile Manifesto 
    • 12 Principles 
    • 4 values 
    • Scrum Foundations (5 Scrum Values) 

    Play a simulation game called “candy catch” in three iterations. The Scrum Master and Product Owner -  chosen by group members - will coordinate and help the team achieve the highest target within the shortest time. 

    What you will learn 

    • How to conduct a retrospective to list 3 techniques to improve performance and turnaround time. 
    • The roles and responsibilities of a Scrum Master and a Product Owner. 
    • The differences between a Scrum Master and a Product Owner and why these two roles should not overlap. 
    • How a product owner acts as a bridge between the development team and the stakeholders. 
    • Why A Scrum Master is not an active participant but a facilitator in Scrum events and ceremonies. 
    • Demerits of having a development team of less than 3 members or greater than 10 members. 

    Topics covered 

    • Scrum Master roles and challenges 
    • Product Owner roles and responsibilities 
    • Development team roles and responsibilities 

    Play the Scrum Paper Plane game and learn how the 5 Scrum ceremonies work. There will be 3 sprints, each lasting 15 minutes. Prepare user stories that cover the features and functionalities along with acceptance criteria. 

    What you will learn 

    • The “why” and “how” of sprint planning, daily scrum, sprint review, and retrospective. 
    • Why the scope and duration of a sprint are fixed. 
    • 3 Ways to avoid sprint backlog spill over. 
    • What are sprint goals; discuss 5 benefits of having a sprint goal. 
    • How the Scrum Master and the Product Owner should coordinate with the team; list 5 points to improve such communications. 
    • 3 damaging impacts of sprint cancellation and how to avoid it. 
    • 10 sprint anti-patterns (E.g., sprint cancellation, variable sprint length) and how this impacts delivery and turnaround time. 

    Topics covered 

    • Sprint planning 
    • Daily Scrum 
    • Sprint Review 
    • Sprint Retrospective 

    Understand how scrum works and experience it in a real-world simulation game called “Crime Teller”. The activity will be divided into 3 sprints. Participants will actively employ Product backlog refinement among other scrum artifacts to solve a given “crime” story. 

    What you will learn 

    • Five salient features of a well-formed product backlog (E.g. estimated, prioritized). 
    • Two responsibilities of the Product Owner, Scrum Master, and the Development team in creating and maintaining a product backlog. 
    • The objective of having a product backlog and best approaches to product backlog refinement. 
    • The ideal time and capacity to be dedicated to product backlog refinement. 
    • Three activities (E.g. budget and timeline, release schedule) that take place during a sprint review. 
    • Five sprint review anti-patterns (E.g. delayed   acceptance) and their negative impacts 

    Topics covered 

    • Product Backlog 
    • Sprint Backlog 
    • Product Increment 

    Discover the Scrum lifecycle by playing the “coin game”. Link ceremonies to create effective sprint goals. In this module, you will focus on the common challenges in sprint execution and enable team members to improvise. 

    What you will learn 

    • The difference between resolution meetings and daily standups. 
    • The benefits of collaborations with product owners. 
    • Three demerits of over collaboration of the product owners. 
    • Three ways to break the barriers and collaborate 
    • Creation of sprint burndown chart 
    • Three approaches to increase efficiency in the team 

    Topics covered 

    • Sprint Execution Planning 
    • Flow management 
    • Resolution meetings 
    • Communication (Taskboard, Sprint burndown chart using story points, hours effort) 

    The “Marshmallow Tower” game is an exciting game to learn more about daily scrum and sprint retrospective in real scrum projects. The tallest tower built with the minimum raw materials and in the shortest time frame will win. Acceptance criteria will be defined by the instructor. 

    What you will learn 

    • The importance of 15-minute timebox for daily scrum meetings. 
    • Three differences between traditional meetings and daily stand-ups. 
    • Two roles played by the Scrum Master, Product Owner, and the Development team in daily scrum. 
    • Three critical questions pertaining to the daily scrum agenda. 
    • Two responsibilities of the Scrum Master, Product Owner, and the Development team during the sprint retrospective. 

    Topics covered 

    • Activities in daily scrum 
    • Activities in sprint retrospective 

    Explore the Definition of Done (DoD) and Acceptance Criteria with the “Crazy Juggler” game. You will need to pass a fixed number of balls to non-adjacent team members within a certain time frame and collect them in a paper bag once marked as “done”. 

    What you will learn 

    • Definition of Done at three levels ― user story (e.g. writing code), sprint, and release (e.g. preparing release notes). 
    • Three benefits of Definition of Done and explain why it can evolve over a certain period of time. 
    • Preparing a checklist (with a minimum of 7 entries) of an ideal DoD. 
    • Three risks associated with an ill-formed DoD. 
    • Five characteristics of good acceptance criteria. 
    • Who all should be involved in drafting the acceptance criteria. 
    • Three negative impacts of not following the acceptance criteria. 

    Topics covered 

    • Definition of Done for a feature (user story or product backlog item) 
    • Definition of Done for a sprint 
    • Definition of Done for a release 
    • Definition of Done vs. Acceptance criteria 
    • Done vs. Done-Done. 

    Explore the Definition of Ready with our Lego blocks game. Attendees will be asked to build a city out of Lego building blocks. The “definition of ready” checklist for the final deliverable will be determined by the instructor. 

    What you will learn 

    • Creating an ultimate checklist of Definition of Done. 
    • Three negative impacts of an ill-formed Definition of Done. 
    • Identifying benefits of a shared Definition of Done for multiple teams working on the same product backlog. 
    • Ways to improve Definition of Done. 
    • Differences between “done” and “done done”. 

    Topics covered 

    • Definition of Ready for user story 
    • Definition of Ready for sprint 

    Explore self-organization with the game, “Human Knots”. Form teams of 5-6, where team members who untie themselves first win. The time frame for this activity will be decided by your instructor. Each team will have a Scrum Master and Product Owner chosen by group members. 

    What you will learn 

    • The steps involved in release planning. 
    • Three benefits of a well-organized release planning. 
    • Three outputs of release planning. 

    Topics covered 

    • Definition of release planning 
    • Who takes part in release planning? 
    • Steps in Release planning 
    • Output of Release Planning 

    Learn the concept of the Sprint Burndown Chart by playing the ball point game. There will be 5 iterations and the number of points expected at the end of the release will be communicated to the team. 

    What you will learn 

    • What is a sprint burndown chart. 
    • Three primary reasons to use a burndown chart. 
    • How to create and calculate a burndown chart. 
    • How to adjust upcoming sprints based on the burndown. 
    • Three critical information obtained from a burndown chart. 
    • Five merits and two demerits of using a burndown chart. 
    • Five common errors that lead to misleading information in burndown charts. 

    Topics covered 

    • Definition 
    • Why and when to use a sprint burndown chart 
    • Information obtained from sprint burndown chart 

    Understand the in-depth concepts of release burn-up charts and why Scrum teams use them in the ball point game. Once the sprint is completed, the team will put a mark on the release burn-up as to how many points are completed. 

    What you will learn

    • The importance of having a release goal (based on historical data and agreement). 
    • The importance of release burn-up in understanding the current status. 
    • Two differences between burndown and burn-up charts. 
    • How to adjust release planning (if needed) based on the burn down. 
    • Advantage of a burnup chart over a burndown chart.   

    Topics covered

    • Definition 
    • Features 
    • How to create a release burn-up chart (steps) 

    Topics covered 

    • What is product planning 
    • What is product vision 
    • How to create a product backlog 
    • Product Roadmap  
    • Minimum Releasable features (or) Minimum Marketable Features  
    • Minimum Viable Products 

    Play the Lego Building Blocks game and learn more about User stories. Participants will be asked to write user stories for every activity involved. The game will entail 3 iterations and attendees will prepare user stories that will cover the features and functionalities along with acceptance criteria.  

    What you will learn  

    • User stories and understand the importance of user stories in real-time projects. 
    • The three Cs in user stories. 
    • The importance of acceptance criteria and list 3 scenarios that might arise when the acceptance criteria are not met. 

    Topics covered

    • What are user stories? 
    • Structure/format of user stories 
    • INVEST criteria 

    Learn more about the “what” and “how” of Agile estimation with our in-class Agile board game “Scrumble”. In an interactive setting, this game will let you analyze the common challenges faced by Scrum team members during implementing different estimation techniques in Agile. 

    What you will learn  

    • At the end of this activity, you will be able to- 
    • List and demonstrate 5 benefits of Agile estimation. 
    • Understand the 7 popular Agile estimation techniques and decide which one is the best for your project. 
    • Discuss 3 benefits of Relative Estimation and Planning Poker. 
    • List and explain 3 common mistakes made while using Relative Estimation and their negative impacts. 
    • Discuss in detail the 5 critical steps in Planning Poker.  

    Topics covered 

    • Definition 
    • Benefits of Agile Estimation 
    • Agile estimation techniques 

    Learn in depth about the planning poker estimation technique. Play our popular poker card estimation game and dive deep into the technique. Team members/estimators privately select one card and the value on each card would represent the story point. Once all cards are revealed, the values need to be discussed. 

    What you will learn  

    • Five benefits of planning poker estimation technique. 
    • The best sequence for the values (story points) on cards for your real-time projects. 
    • Five critical steps in Planning Poker.  
    • Three points to heed for employing planning poker for distributed teams. 

    Topics covered 

    • Definition 
    • Benefits 
    • Participants 
    • How to play planning poker 
    • Planning Poker rules 


    Zeolearn Support on your CSM journey

    A Certified Scrum Master® (CSM) has been taught by a Certified Scrum Trainer (CST) the Scrum terminology, practices, and principles that will enable him or her to act as a Scrum Master® or Scrum team member. This credential is a first step on the Agile path. To become a true, practicing Scrum professional requires enough experience and continuing education. CSM training will help participants get the background knowledge and skills to be a valuable part of an Agile team. They can also demonstrate to employers their commitment to moving ahead in their agile career and will get higher salaries than their non-certified counterparts.

    On completing the course, you will get:

    • Understanding of the Scrum framework through practical, project-proven practices
    • Tips and tricks from our experienced CSTs’ years of using Scrum in a wide variety of environments
    • Access to local user groups, online social networks, and additional resources that are only available to Scrum Alliance members
    • Profile page on the Scrum Alliance website and access to a specially designed logo to highlight your credentials
    • You will earn 16 PDUs and 16 SEUs on completing the course
    • Course Fee includes Scrum Alliance Certification Examination Fee
    • Scrum Alliance approved course material
    • Course delivered by experienced Certified Scrum Trainers CSTs
    • Practical experience working with Scrum tools and activities
    • 2-year membership with Scrum Alliance
    Zeolearn brings you mentor-driven courses that not only helps professionals gain theoretical expertise but also the practical experience in a wide variety of courses. The fact that our workshops are mentor-driven gives us an edge over other training institutes since you can learn from industry experts about the application and challenges of upcoming technologies. We have so far trained thousands of professionals with the skills needed to land lucrative jobs and you could be next!
    The test consists of a combination of multiple-choice and true/false questions. It will take approximately 60 minutes to complete it. You’ll be required to demonstrate your understanding of key Scrum elements, including General Scrum knowledge, Scrum roles, Scrum meetings, and Scrum artifacts. The CSM test has a passing score of 74% which comprises of 50 MCQs. You will have two attempts within 90 days after you receive your welcome email to pass the test at no cost.

    It is advisable that before attending the course, you should familiarise yourself with the resources available on the Scrum Alliance website. These Scrum resources will help you embrace the Scrum principles and practices and lead to greater success in the CSM exam.            

    No, the CSM test is not intended as a substitute for formal training.

    Through this membership, you can join local user groups, online social networks, gain access to deep discounts on gatherings, and additional member-only resources. In addition, CSMs can use a specially designed logo to highlight their credentials.

    After completing your CSM course, you will receive an email from the Scrum Alliance that includes a link to create your login credentials. After receiving your membership email, you have 90 days to take and complete the test.

    You may be required to put in 10 to 12 hours of effort every week, including the classroom sessions/live class, self-study and assignments.

    Our CSM Training and Certification is ideal for:

    • Project Managers
    • Developers
    • Product Owners
    • Managers-Software development
    • Architects-Software development
    • Product Managers
    • Software Developers
    • Software Coders
    • Software Testers
    • Team Leads or Team Members who are interested in learning more about Scrum and leading Agile projects

    Have More Questions?

    Certified Scrum Master Training (CSM®) Course in Singapore

    CSM Course in Singapore

    The city-state of Singapore lies south of the Malaysian peninsula and north of Indonesia. Despite its small size, Singapore is of immense commercial importance. The multicultural and multilingual country is an important hub for air and water traffic. Its economy is largely based on trade, although IT, ITeS and electronics, oil refining and petroleum sector are the important businesses here. Singapore has a high standard of living, with excellent health facilities and high emphasis on a clean environment. CSM Course in Singapore provided by the Zeolearn training institute will help you in making an effective decision based on having the right information available with easy access. It provides a whole new level of analysis, insight, and value to existing data stores with user interfaces that are clean, simple, and straight forward

    About CSM online training in Singapore

    CSM online training in Singapore provides a comprehensive overview of the Scrum framework for agile project management. It will prepare you to become a certified Scrum Master. You will learn the basics of Scrum and the Scrum lifecycle. It also shows how to organize a Scrum team and set up a project, and how to implement a Scrum, from releases and sprints to enterprise transformation. This CSM Course in Singapore will open new career opportunities for you in multiple industry sectors. Register now to know more information about the cost, schedule, and availability of CSM Course in Singapore

    Why should you take up the CSM training in Singapore?

    CSM training in Singapore is growing very fast. Many IT companies have adopted scrum for their complex projects globally. A Scrum is a powerful transformational tool within your organization. But without the focused and sustained support of the executive leadership, its success will not be fully realized. Scrum provides tailored solutions to help you make progress towards your scaling goal. These companies are using scrum for Marketing, business development and operations. It is a modern framework which suits the ever-changing business environment which helps the product delivery fast.

    The Zeolearn Way of CSM Certification in Singapore

    Our trainers have in depth experience in their subjects. Our coaches are involved in delivering high-quality training to people. They have an extensive understanding of the tool. Zeolearn training institute verifies their ability to teach. We have assessed our expert trainers who have a wide awareness of training. In the CSM Certification in Singapore with Zeolearn training institute, you can choose from various modes of training like online training, classroom coaching and team or corporate training according to your convenience.

    So why wait? Register here now for CSM Course in Singapore!

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